What We’ve Done

A Few success stories

We’ve partnered with many clients over the years. Using our knowledge in project management support and consulting, we were able to help advise them out of tricky and challenging situations and towards greater success. Below, you’ll find just a few examples of our Charlotte consulting services in action.

The Challenge

Hannaford Brothers Grocery Store prioritized a Digital Customer Intelligence Program for ground-up development and deployment for a Regional banner. Pinnacle Consulting was engaged to lead the efforts to design, develop and deploy new Business Intelligence and Customer functionality.

The Result

The result was Integration of Customer data between client and multiple 3rd party Service Providers, deployment of Customer-specific emails and SMS Marketing campaigns, implementation of Point-of-Sale solution across a new banner, and the platform supported 50,000 customers significantly surpassing targets.

Our Mission

We are committed to helping business owners manage their day-to-day operations, ensuring that they are facilitating their operation capacity, growing their business strategically and providing optimal levels of customer satisfaction.

Ron Horton, CEO

The Challenge

Bank of America had a substantial national footprint accumulate over years of mergers. During this period, Image Technology was introduced allowing digital processing of check deposits. This disruptive event created the need to evaluate the physical Real Estate assets for Consumer Banking Operations.

The Result

We made a 5-year plan to support the Image Capture Strategy. Analysis led to modification of the Image Capture Strategy as high performing, low-cost areas were transitioned towards the end of the Capture strategy, creating a more efficient and cost-effective deployment. This led to over $10 million annualized savings.

Your Next Step

To work with Pinnacle Consulting on your project, or to simply ask any questions you have about our services, feel free to contact us at any time. Drop us an email or give us a call at 704-676-2515.

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